Knowledge base

A knowledge base (KB) is a used to store articles such education information, sport information etc, in the computer system.

Knowledge management is the process of identifying, gathering, storing, evaluating and sharing all of the valuable information organizations create in their day-to-day operations. It involves capturing answers to frequently (and not so frequently) asked questions and documenting them in an easy to understand format, like step by step written articles, videos or images.Using knowledge management software can help keep documentation up to date, assist customers in finding their own answers and manage knowledge access and permissions across user groups. It’s a tool that’s valuable to both small businesses that are just starting out, and global enterprises that need to distribute knowledge to a wide variety of audiences.